Frequently asked questions
Booking
How do I book?
Send a booking request on any package, or use the tailor-made form. We reply with an itinerary and a quote. When you are happy, you confirm and we make the bookings.
Are prices per person?
Yes. Prices are per person sharing a room, unless the package says otherwise. Travelling alone or in a room of your own usually costs more, and your quote will say so.
Can you change an itinerary?
Yes. Every package is a starting point. Tell us your dates, interests and budget and we will adjust it.
Do you arrange flights?
Yes. We help with domestic, regional and international flights, subject to each airline’s terms. Fare rules, baggage and changes are set by the airline.
How do I reach you quickly?
Message us on WhatsApp using the button on any page. We also reply to every booking request by email.
Payments and deposits
Do I pay anything when I send a request?
No. A request is free and commits you to nothing. Payment comes only after you have accepted a quote.
How much is the deposit?
The deposit is shown on each package and confirmed in your quote. TODO_CLIENT: confirm the deposit amount and payment methods.
Travel and entry
Do I need a visa or eTA for Kenya?
Most visitors need an electronic travel authorisation. Rules change, so check the official eTA portal before you travel. Meeting entry requirements is your responsibility.
Safari
What is the best time for the migration?
The wildebeest cross the Mara River from July to October, though timing varies from year to year. The Mara is good for wildlife in every month. TODO_CLIENT: confirm.
Is a safari suitable for children?
Often, yes. Some lodges set minimum ages for game drives or have family rooms. Tell us the ages of your children and we will suggest places that welcome them. TODO_CLIENT: confirm.